Hi, I’m Raphaël. I work at the intersection of complex products and the people who need to use them.
Most of my work focuses on building systems that hold up in real conditions, from AI operations at Perplexity to learning platforms at the Chan Zuckerberg Initiative and civic tech infrastructure.
I care about how technology actually lands with the humans who depend on it.
How I Approach Systems
Research & Discovery
Understanding where users struggle and why
Content & Writing
Making systems legible through clear, usable communication
Product Thinking
Turning insights into decisions, trade-offs, and direction
Facilitation & Knowledge Management
Scaling what works through training, systems, and shared knowledge